What is the service area?
The service area is the geographic area where Schmick will travel to do repairs. This is typically the greater metropolitan area of Melbourne, Sydney, Brisbane, Adelaide and Perth and some larger regional cities. Check if your postcode is within our service area.
What happens if I move outside the service area?
You simply need to come back into the service area to have a repair done.
Does it matter if my car is registered under a business name?
No. Providing it is not used commercially or as a tool of trade. i.e. courier, taxi, tradesman work Ute.
How many times can I request a minor repair?
Unlimited during the term of your membership, each minor repair will just cost the current low repair fee of $50.
If I have 3 minor repairs done at once, how much will it cost?
Simple – just 3x the current repair fee. For example, if the current repair fee is $50 it will cost you $150.
How do I request or book a repair?
It’s easy! There are three simple ways to request a repair:
- Using our free Schmick app available from the Apple or Google Play store.
- Request a Repair
- Contact us
When I request or book a repair, when do I pay the repair fee(s)?
On completion of the repair work either by VISA or MasterCard.
Who determines whether or not a requested repair falls under the program?
Schmick will make the final assessment and discuss with you once we have viewed the requested repair.
Is there a fee if you call out to find the repair is not covered?
No, the repair fee(s) are only incurred once a repair is completed.
Suitable Workspace for Repairs
For a Schmick technician to attend your home or office, we will require the following specifications to ensure we are able to carry out a repair for you:
- Access to power within 20 metres
- Garage or private driveway
- Car port with no car parked directly in front or behind you
- Minimum 3 metres clear around the area that needs to be repaired
- No second vehicle parked directly next to your vehicle
Where We Cannot Complete Repairs
Schmick are unable to complete paint repairs for the following locations:
- Undercover car parks or ground level body corporate car parks
- On street parking
- Wash bay or detailing bay
Bookings are made between Monday and Friday, excluding public holidays.
If you do not possess a suitable workspace, we would suggest trying to arrange a location with a friend or family member.
*For full details, refer to our Membership Terms & Conditions.